Refund policy

 

We will gladly accept the returns within 14 days from the delivered date of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that may be made which result in the shipment of incorrect products to you will also be accepted for return.

WHOLESALE: WE DO NOT ACCEPT ANY RETURNS UNLESS IT'S IT'S A FACTORY DEFECT OR DISCREPANCIES FROM OUR WAREHOUSE. WE ACCEPT EXCHANGES IF THE ITEM IS UNUSED IN THE ORIGINAL PACKAGING. BUYER IS RESPONSIBLE FOR SHIPPING COST.
To start a return, you can contact us at hello@haute-brands.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@haute-brands.com.